STORE POLICIES

RETURN/REFUND

NO REFUNDS OR EXCHANGES UNDER ANY CIRCUMSTANCE (for both EBExtensions and HOUSE OF EB)!

In regards to House of EB all items will include a full description of each fit and the way the sizes run, please contact us first with any questions you may have before ordering.


TURN AROUND TIME

1-3 Processing days 
3-7 business days 


WHAT TYPE OF HAIR DO YOU PROVIDE AND WHAT'S THE DIFFERENCE?


RAW : 

  • 100% cuticle intact best quality

  • Can be colored 613 

  • Proper care last 2-3 years

  • Highest quality

  • Fuller extensions

  • Blends exactly with natural hair

  • Natural appearance 


HIGH QUALITY VIRGIN HAIR:

  • Can be colored 27 close to 613

  • Proper care can last 1+ years

  • Full extensions

  • Natural appearance

  • Multiple donors

  • Blends with natural hair


AFFORDABLE VIRGIN HAIR

  • Can be colored to 27

  • Proper care last 6+ months

  • Fullness varies

  • Multiple donors


How much do the bundles weigh?
One bundle weighs 100g.



How much hair do I need for an install? 
1. If you are getting a bob 8-14 inches (2) bundles are recommended.

2. For a full sew in or quick weave (3) are recommended when using inches up to 24.

3. If you are using inches up to 30 (4) bundles are recommended for full luxurious sew in or quick weave style. 



Do you offer wholesale?
Not as of now.


How long does the hair last?

RAW VIRGIN HAIR:
Hair can last up to 1-3 yrs or longer with proper hair care techniques.HIGH QUALITY VIRGIN HAIR: Hair can last 1 yr or longer with proper hair care techniques

AFFORDABLE VIRGIN HAIR: Hair can last up to 6 months to a year or longer with proper hair care techniques.



Does the hair shed?
Just as natural hair, extensions shed as well. Very minimal shedding in high quality virgin and raw virgin, low shedding in affordable virgin line.


Can the hair be dyed?
Of course our hair can be dyed, we also specialize in dying as well if you want to add custom color please be sure to inform us once order is put in. We HIGHLY RECOMMEND that you purchase 613 hair color if you want to dye your hair exotic colors such as blue, pink, orange, or etc so that the bright color will show clear, to save time, and to save the hair by adding less chemicals by not having to over process the hair.

 


Hair types: 
RAW VIRGIN HAIR: dyes to #613 
HIGH QUALITY VIRGIN HAIR: dyes to #613
AFFORDABLE  VIRGIN HAIR: dyes to #27

 


How do I pay?
All payments are made through Paypal, if you do not have a Paypal account you will not have to create one before check out! Just click the pay with debit/credit option on the Paypal page after clicking completing your shipping info.


How long does shipping take?
1-3 Processing days
3-5 business days



What is the return & exchange policy?
NO REFUNDS OR EXCHANGES UNDER ANY CIRCUMSTANCE!


Where do you ship?
U.S. Domestic, you're out of country text to place an order. If you’re in the military you can order from any location.


Can changes be made to my order?
If you contact us before your order is shipped out, yes changes can be made as far as hair texture but it has to be the same exact lengths and hair type.


Can I pick up my order?
No all orders placed online has to be shipped for seller protection.
 


HAIR CARE TIPS

I'm so excited I just got my hair, but what should I do now?
Co-Washing your hair is highly recommended with any purchase of hair.

For all hair use sulfate FREE shampoo and conditioners. (Such as: Cantu Shea Butter, Argan Oil, Mizani, Coconut Milk, and etc.)

After washing and conditioning always air dry your hair, but if your appointment is in the next hour yes it is okay to blow dry your hair, but always try to plan ahead of time for the perfect look!

Always treat your hair like your real hair or BETTER! Don't cheat yourself use great quality hair products to keep the hair soft, and manageable.


It's time for bed what should I do to my hair?
 Before going to bed gently brush your hair with a wig brush or comb through it softly with a wide tooth comb.

 If you have straight hair wrapping it is recommended, if you have curly hair braid it into two braids, or you can tie hair in a pony tail and cover it with a silk satin cap, scarf, or bonnet.

Never sleep on wet hair!


Okay, I want to try something new! Maybe add some color, how should I go about that?
Our company specialize in custom coloring so if you have no dye experience just give us a call, and we can get the job done or just contact a professional hairstylist that knows for the color hair the right way to avoid any hair damaging!

When bleaching always keep watch, do not let it sit with out paying attention because if beach is left on hair too long (for example:5 hours) you will burn the hair.

 Our hair is a great investment and we want to make sure that you enjoy our product for as long as you can!



I want to style my hair and I don't feel like going to the salon, what are my options?

If you want to add some every days curls or even night out curls flexi-rods will always get the job done. They provide a long lasting curling, and also does not take long to do. You can sleep with your flexi-rods under your silk base scarf or bonnet to wake up with the perfect curls!

When taking out flexi-rods just simply unravel them and add light oil (NEVER add too much) to your hair, then finger comb through your hair to get the perfect style that you are looking for.

If you have body wave, loose wave, or even straight hair you can purchase a curling iron or wand curler to enhance your look.



WARNING:
If you use the wrong products on your extensions you may damage your hair which will result in dry hair and tangled extensions. When applying heat to the hair always use a heat protectant. USE ALCOHOL FREE PRODUCTS

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